Terms of Service
Welcome to GoveeLightsOutdoor (“GoveeLightsOutdoor,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website at https://goveelightsoutdoor.com/ (the “Website”) and the installation, repair, remounting, consultation, and related services we provide (the “Services”). By using the Website, contacting us, requesting a quote, or booking a Service, you agree to these Terms. If you do not agree, please do not use the Website or our Services.
1. Who We Are
GoveeLightsOutdoor is an independent installer of permanent outdoor lighting. We are not affiliated with, endorsed by, sponsored by, or an authorized agent of Govee, Amazon, or Costco. “Govee” and related product names are trademarks of their respective owners and are used on the Website only to identify the products we install and compare.
If you contact Govee Installation by phone to ask about or arrange a service, we may receive the information you voluntarily provide during the conversation.
We do not use the telephone number displayed on our website as a call-tracking system.
2. Eligibility
You must be at least 18 years old to book Services. By booking, you confirm that you own the property where the work will be performed or that you have the owner’s permission (including any HOA, landlord, or property manager approval required) to have lights installed on it.
3. Our Services
We provide labor for professional installation of Govee permanent outdoor lights (including Outdoor Lights Pro, Outdoor Lights Elite, Outdoor Lights 2, Outdoor Lights 2 Pro, and Outdoor Lights Prism), as well as remounting, troubleshooting, and model-selection guidance.
- Lights are not included. We do not sell or supply lighting products. You are responsible for purchasing the lights, controllers, power supplies, extension cables, and accessories needed for your project, unless we agree otherwise in writing.
- You are responsible for confirming that the product you buy is compatible with your home and with any extra strands or accessories. Kit contents and model numbers can differ between retailers.
- Prior to completing an installation, we test each installed section. Once we complete the job, you are responsible for operating the lights through the manufacturer’s app and settings.
4. Quotes and Pricing
- Prices shown on the Website (for example, single-story installation “from $390,” or “from $420” for Prism) are starting prices for labor only and are provided for general information.
- Quotes are based on the photos, measurements, and information you provide. Two-story homes and complex rooflines are quoted individually. If on-site conditions differ materially from what was shown or described (for example, roofline length, number of stories, surface type, access, or electrical setup), we may revise the quote before starting work. We will not perform additional billable work without your approval.
- A quote is valid for 30 days unless stated otherwise.
5. Scheduling, Cancellations, and Weather
- Appointments are subject to technician availability. We will try to arrive within the scheduled window.
- Please give us at least 24 hours’ notice to cancel or reschedule. Late cancellations or missed appointments may result in a trip fee or forfeiture of any deposit, as stated in your booking confirmation.
- We reschedule work due to rain, high winds, ice, extreme temperatures, or other unsafe conditions, at no charge to you.
6. Your Responsibilities
To allow us to perform the Services safely and properly, you agree to:
- Provide accurate information, photos, and measurements;
- Have all lighting products and accessories on site before the appointment;
- Provide safe access to the work area, including clear ground for ladders, secured pets, and an accessible working outdoor power outlet;
- Inform us of any known hazards, such as damaged roofing, fascia, gutters, siding, or electrical issues; and
- Obtain any HOA, landlord, or permit approvals required for the installation.
7. Product Warranties and Product Performance
Lighting products are covered only by the manufacturer’s and/or retailer’s warranties, not by us. Warranty terms (for example, a manufacturer warranty or a retailer’s own warranty) can change, so check the current terms and keep your receipt.
Professional installation does not prevent product defects. We are not responsible for failures caused by product defects, firmware or app updates, Wi-Fi or connectivity issues, power outages, or manufacturer recalls. We are happy to help you diagnose issues, and repair visits are available for an additional fee.
8. Website Content and Buyer Data
The Website includes model comparisons, ratings, review summaries, a model finder, cost estimates, and lighting-length calculations. Ratings and review summaries are based on public information from third-party sites such as Amazon and Costco as of the date noted, summarized in our own words. Ratings, review summaries, and product information belong to their respective sites and may change at any time.
9. Acceptable Use of the Website
You agree not to: use the Website for any unlawful purpose; submit false information or impersonate another person; send spam or harmful code through our forms; attempt to gain unauthorized access to the Website or its systems; or copy, scrape, or republish Website content without our written permission.
10. Third-Party Links
The Website may link to third-party websites, such as product listings on Amazon or Costco, or social media pages. We do not control those websites and are not responsible for their content, products, prices, or privacy practices.
11. Dispute Resolution and Governing Law
If you have a concern, please contact us first so we can try to resolve it informally. These Terms are governed by the laws of the USA, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally will be brought in the state or federal courts, or in small claims court where eligible.
12. Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted on this page with a new effective date. Your continued use of the Website or Services after that means you accept the updated Terms. The Terms in effect when you booked a Service apply to that Service.
13. Contact Us
If you have questions about these Terms, contact us:
GoveeLightsOutdoor
Phone: (470) 873-6205
Email: schedule@goveelightsoutdoor.com
Website: https://goveelightsoutdoor.com/